🚚 Cash on Delivery Available

Refund policy

Refund & Replacement Policy

At KOFFEE, customer satisfaction is our priority. Please read our policy carefully before placing an order.

7-Day Replacement Guarantee

We offer a 7-day replacement guarantee if you receive:

  • A damaged product

  • A defective product

  • An incorrect item

To request a replacement, please contact us within 7 days of receiving your order with your order number and clear photos or videos showing the issue.

Replacement Conditions

To be eligible for a replacement:

  • The product must be in its original condition.

  • All original accessories and packaging must be included.

  • The item must not be intentionally damaged or misused.

Once your request is approved, we will arrange a replacement at no additional cost.

Refunds

As we primarily offer Cash on Delivery (COD), refunds are generally not provided unless a replacement cannot be arranged.

If a refund is approved, it will be processed through a mutually agreed payment method within a reasonable processing period.

Non-Eligible Cases

Replacement or refund requests may be declined if:

  • The request is made after 7 days of delivery.

  • The product has been damaged due to misuse, negligence, or accidental damage.

  • The product has been modified or repaired by someone other than us.

Contact Us

If you have any questions regarding your order, please contact our customer support team through the contact information available on our website.